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Frequently Asked Questions

Everything you need to know about orders, shipping & support

General Questions

We sell sofas, beds, tables, chairs, wardrobes, and home decor items.

Yes, We have physical store. store address: Dadapur Road, Madarshah More, Jugia, Kushtia, Bangladesh.

Orders & Payment

We accept credit cards, debit cards, Bkash, Nagad, Rocket etc. and secure online payment methods.

Yes, you can cancel before shipment. After shipping, cancellation is not possible.

Shipping & Delivery

Delivery usually takes 3–10 business days depending on your location.

Yes, free shipping is available on orders over ৳2,00,0000.

Returns & Refunds

Yes, within 30 days if items are unused and in original packaging.

Refunds are processed within 7–10 business days after receiving the item.

Warranty

Yes, all products come with a 2-year warranty against manufacturing defects.

Still need help?

support@jotifurniture.com